The City of Collinsville is proud to provide its residents and businesses with reliable, affordable City Utilities. Please contact City Hall at (918) 371-1010 Monday through Friday between the hours of 8:00am and 5:00pm if you have any questions or concerns.
Payments can be made in the utility office Monday through Friday between the hours of 8:30am and 5:00pm or in the night drop located between City Hall and the Fire Department. The City of Collinsville offers payment by cash, check (TEMPORARY CHECKS ARE NOT ACCEPTED), credit card, money order, cashier's check, on-line bill pay or bank draft. An average monthly billing plan is available. Online payments made after 8:30am will be processed the next business day. Contact the utility office for more information.
ALL UTILITY BILLS ARE DUE THE 10TH OF EACH MONTH*. If payment is not in the office by the 10th of each month, a 10% late fee will be assessed. If the payment plus the late fee is not in the office by the 21st of each month, utilities will be disconnected on the first business day after the 21st of each month and a $50.00 processing fee will be assessed to the account. If your utilities are disconnected, all payments and associated fees must be paid in full by cash, money order, cashier's check or Visa/MasterCard before reconnection can be made. Please do not make a past due payment online on the 22nd. Online payments made after 8:30am will be processed the next business day.
For your convenience the night drop is located between City Hall and the Fire Department. The drop box is collected at 8:30am. Any payment dropped after this time will be posted the next business day. Please do not put cash payment in the night drop. If your utilities are in jeopardy of being disconnected or already have been disconnected, please do not put your payment in the night drop. Please bring the payment into City Hall.
Automatic Bank Draft
The City of Collinsville offers automatic bank draft from your checking account. Simply bring in a voided check and complete an automatic draft application. * Payments for customers paying by automatic draft will not be drafted until the 21st of each month giving you an extra 11 days to pay with no penalties!
Returned Check Fee
The fees for any returned check or auto draft are a $20.00 for a returned check or $24.00 for a returned draft plus and a $25.00 collection fee. All monies for returned items must be paid with cash, money order, cashier's check or Visa/MasterCard. If services are disconnected for non-payment due to a returned check or draft, an additional $25.00 processing fee will be charged along with the original balance due and all other assessed fees.
Accounts not paid in full before the disconnect date will be assessed a $50.00 processing fee. Please do not make a past due payment online on the 22nd.
The City of Collinsville offers afterhours reconnection through the Collinsville Police Department located at 1023 W. Center. Afterhours reconnection can be made Monday through Friday between the hours of 5:00pm and 9:00pm. The fee for afterhours reconnection is $100.00. All payments and associated fees, including the afterhours fee, must be paid in full before reconnection can be done. Afterhours reconnection payment can only be made by money order, cash or cashier's check.
If you are having trouble paying your bill, please contact the utility office BEFORE the disconnect date. All payment arrangements must be made by account holder in person in the Utility office before the disconnection date. No arrangements will be made on or after the disconnection date. Payment arrangements can be made twice a year and require an "Agreement for Deferred Payment" form to be completed and signed by the account holder.
On-Line Bill Payment
Please click Online Tools, then Pay Bills Online and choose from the check or credit card. Please do not make a past due payment online on the 22nd. Online payments received after 8:30am will be processed the next business day. If there are any questions please call 918-371-1010 ext 0. Thank you!